| Thank you for choosing NewLifeArt.com, the official source for the artwork of Daniel A. Moore the internet. If you have any questions please e-mail us at: nla@newlifeart.com info@newlifeart.com
Welcome to New Life Art. This is the official web site of Fine Art Editions by 2005 Sport Artist of the Year, Daniel A. Moore. Our contact information is as follows: New Life Art For customer service:
Policies & Frequently Asked Questions
Credit Card Security and Privacy Information Is it safe to use my credit card? Yes, shopping at New Life Art is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee: We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here. In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. Why is it so safe? Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with! Do I have any other protection against fraud? Danielmooreart.com, the online store of New Life Art is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection. You can read more Here. Still don't wish to use your credit card on the internet? No Problem. There are two ways you can order from us without having to enter your complete credit card number on the web: Call in order or send a money order. To place an order by phone, please call 1-800-735-2787.
Ordering Information Order Methods: We accept Visa, MasterCard, and American Express. To pay by Check or Money Orders, please call 1-800-735-2787. Credit card orders are charged when the order is placed in most cases. The only exceptions are on new release orders that have alternative payment options and for items that are out of stock.
New Life Art 3600 Lornaridge Drive Birmingham, AL 35216
Shipping & Order Status Shipping Policies: We try our best to get your item out as soon as possible. Many items that we sell are in stock and ship within 24 hours of purchase. Most in stock items ship at least within 1-2 business days, unless otherwise stated in the item description. Pre-Publication orders will ship upon their official release date, which is noted on the item page. We make every effort to ensure the fastest possible delivery. Business days are Monday through Friday. If you need an item by a certain date, please contact us to verify shipping options to meet your needs. We will be more than happy to try to get it to you by that date. What is an address correction charge? Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $5.00 charge for ground packages and $10.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy. This fee is charged to us by FedEx for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding. How do I know if my order has shipped? Upon completion of your order, you will receive an e-mail confirmation from us with the details of your purchase. Once shipped, you will receive a second e-mail confirming that your order has shipped. Tracking information will also be included in that e-mail so that you can easily track your package. For questions about tracking, please contact us at nla@newlifeart.com and include your name and order number. How do I cancel my order? If you wish to cancel your order prior to delivery, please contact us immediately at 1-800-859-0814. Orders will be canceled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping fees. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.
Return Policy What is your return policy? Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy. Any unused, resellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. How do I return an item? For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via email at nla@newlifeart.com . Please have your order number and the reason for your return in your email. We will respond within 48 hours with a Return Authorization Number and instructions for returning the item to us. All returns MUST have a Return Merchandise Authorization (RMA) Number. All returns received without an RMA number will be shipped back at the customer's expense. Damaged Items: If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. We will then send a replacement to the customer. Missing/ Incorrect Items: All orders must be inspected for missing or incorrect items within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives missing items, contact us immediately. After 5 days, we are not responsible for missing items from order. Undeliverable or Refused Shipments: Undeliverable or Refused merchandise will be charged for the freight charges both ways.
Website Prices & Typographical Errors Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may increase between the time you place it in your cart and the time you purchase it. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancelation. New Life Art strives to provide accurate information and pricing for each item. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, New Life Art shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. New Life Art shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, New Life Art shall immediately issue a credit to your credit card account in the amount of the incorrect price. New Life Art reserves the right to refuse a sale at any time for any reason.
New Life Art Privacy Policy Danielmooreart.com, the online store of New Life Art is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and the order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
Security We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission. Danielmooreart.com, the online stor of New Life Art is hosted by Yahoo! Store on its secure servers and our orders are processed using their shopping cart. Our checkout process uses industry standard SSL (Secure Socket Layer) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet. Secure Socket Layer encryption is employed during checkout when the URL in browsers, such as Mozilla Firefox, Microsoft Internet Explorer and Netscape Navigator, changes from "http" to "https". The "s" indicates that you are in a secure area. Your browser may also show a pop-up window when you are here.
All artwork appearing on this site is © New Life Art, Inc. and may not be reproduced or displayed without the expressed written consent of New Life Art, Inc. All Rights Reserved. | ||||||||||||||||