What type of payment methods do you accept?
We accept all major credit cards — Mastercard, VISA, American Express, and Discover, as well as PayPal and Apple Pay. If you would like to arrange another form of payment (i.e. check, or lay-away), please call our Customer Service Department at 1-800-859-0814 (ext. 2942) for inquiry prior to placing your order.
Can I upgrade my pre-order?
Should an additional option (such as a Player Signature) become available for the item you purchased, you may contact us at 1-800-859-0814 (ext. 2942) for assistance with your upgrade.
Can I alter my order?
Yes, you may alter your order at any time before it is processed for framing, shipment or pick up. Please call us at 1-800-859-0814 (ext. 2942) to discuss any changes you would like to make.
When will I receive my order?
For orders being shipped:
• Custom-framed items — Please allow 7-10 business days for shipment of framed items. Please allow up to 3-4 weeks for shipment during new release periods.
• In-stock items will normally ship within 1-2 business days.
• Pre-Orders — Items being pre-ordered before their publication will be shipped in the order they are received upon publication of that item. Please be aware that heavy volume during release periods may extend delivery time.
You will be notified with your shipment tracking number(s) via email (to the email address you provided) once your item has been processed for shipment. Please allow 3- 4 days for shipment to arrive at your address (please allow additional time for orders to Alaska, Hawaii, Puerto Rico and outlying U.S. territories).
For Pick-Up orders:
• Custom-framed items — Please allow 7-10 business days for framed items. During new release periods please allow up to 3 weeks for framed items.
• In-stock items will normally process within 1-2 business days.
• Pre-Orders — Items being pre-ordered before their publication will be processed in the order they are received upon publication of that item. Please be aware that heavy volume during release periods may extend notification time.
• Once your order has been processed, packaged and is ready for pick-up you will be notified via phone and/or email.
Where do I pick up my order?
If you chose our “Pick Up in Hoover, AL” option you will be notified by phone and/or email when your order is ready to be picked up. Your order will be ready for pick up at our gallery/office located at 3600 Lorna Ridge Drive, Hoover, AL 35216 during normal business hours of Monday-Friday from 9:00 am to 5:00 pm (excluding major holidays).
Which shipping carrier(s) do you use?
We primarily use UPS as our shipping carrier, but on occasion we will use FedEx. However, any shipping addresses with a P.O. Box will automatically be shipped via US Priority Mail (delivery times cannot be guaranteed through USPS — We suggest providing a street address to avoid any possible delays in shipment). Note: We cannot ship a package via UPS or FedEx to a Post Office Box.
Do you ship worldwide?
Through our online store we ship within the United States. However, we can ship to other regions — Please call us at 1-800-859-0814 (ext. 2942) for inquiry.
How can I return my order?
Orders may be returned within 30 days of receipt by contacting our Customer Service Department at 1-800-859-0814 (ext. 2942) or by logging into your account and selecting “return” for a return authorization code. Return shipments are the responsibility of the customer and are required to be returned in good condition in its original packaging. We strongly suggest only shipping via methods with delivery confirmation. The authorization code must be clearly written on the outside of the shipping box. Once we receive the returned item(s), a credit will be issued to the original form of payment. You may be contacted by our Customer Service Department to facilitate this process.
Do you use archival inks and acid-free framing materials?
Our commitment to quality is maintained in all phases of our production processes. To ensure the longevity of your Fine Art Editions we only use conservation grade papers and canvases, as well as specially formulated archival inks. We pride ourselves in only using conservation grade materials (including acid free matting and backing) in our framing. We only use conservation clear glass, unless otherwise requested, for pick up and small shipped items. Large shipped prints are framed with a high-quality conservation grade Plexiglas to prevent breakage during shipment.
What do I do if I have a special request?
If you have a special request please call our Customer Service Department at 1-800-859-0814 (ext. 2942) for assistance.
What if my order is damaged or incorrect?
If you receive your order and it is damaged or incorrect please call us at 1-800-859-0814 (ext. 2942) so we can get the issue resolved as quickly as possible.
What do I do if I am trying to sell a Daniel A. Moore print?
We do not re-purchase any artwork from the secondary market. However, you may call us at 1-800-859-0814 (ext. 2942) and give us your item information. We will add this to our list of artwork that customers are trying to sell on the secondary market. If anyone contacts us inquiring about that artwork we will give them your contact information so you may speak with them directly. We are not involved in the selling process. You may also try contacting our Authorized Retailers listed on our website (www.newlifeart.com) to inquire if they may have any interest in your artwork.
How do I know how much my Daniel A. Moore print is worth?
Please see our Secondary Market Value list HERE. On this list you will find every Daniel A. Moore print listed by title in alphabetical order. Under each print name you will find the information for each Edition printed, including the image size, issue date, edition size, issue price, and today’s estimated value. These values are only estimations to be used as a guide and do not imply any guarantees. Should you have any further questions or need help navigating through our list, please call us at 1-800-859-0814 (ext. 2942) where we can assist you.
Do you offer appraisals of other artwork?
We are the sole publisher and distributor of Daniel A. Moore artwork only; therefore, we cannot give any appraisals/advice on any other artist's artwork. Should you need an appraisal on artwork not of Daniel A. Moore we suggest contacting your local art museum for assistance.
Does the artist sell his original drawings and paintings?
Yes, Daniel A. Moore originals are proudly displayed in many museums, offices and residences nationwide. Many recent originals are available for purchase at our gallery in Hoover, AL. For more information regarding Daniel A. Moore original artwork please call us at 1-800-859-0814 (ext. 2944).
Do you offer image sizes larger than what is available on your webstore?
Yes, we offer large scale wall murals! Please visit store.muralmasters.com for more details.
Where are you located?
New Life Art Gallery is located at 3600 Lorna Ridge Drive in Hoover, Alabama. Our gallery is located adjacent to I-459 and is only a short drive from all areas of the Birmingham-Hoover metro area.
Is the art gallery open to the public?
Yes, the public is welcome to visit any time, during our normal operating hours. There is no admission charge.
What are your hours?
New Life Art is open Mondays-Fridays 9am – 5pm Central Time, excluding major holidays.